Navigating Towards Recovery & Growth Webinars



The Road to Recovery Starts Now: Customer Retention & Franchise Recruitment during COVID-19

Moderator: Jania Bailey, FranNet

Speakers: Mark Jameson, FASTSIGNS International Inc.; Joel Friedman, Inspiration Learning Centers; Gordon Gamble, PuroClean

Description: Tune in to a discussion on what some franchisors are doing to retain and grow their customer base and how they are approaching franchise recruitment during this time.

Supporting Your Franchisees’ Health and Well-Being

Moderator: Lawrence Eade, Caffe Artigiano

Speakers:  Steve Collette, 3rd Degree Training & Actual Nutrition, Sara Hodson, LIVE Well Exercise Clinic; John Platz, Platz & Associates

Description: In this virtual roundtable discussion, learn how some franchisors are championing their franchisees’ health and well-being during this challenging time.

Raising Your Leadership Bar

Speaker: Erik Therwanger, Think GREAT

Description: In this webinar, author, speaker, and coach Erik Therwanger, helps you discover your greater purpose as a leader during this crisis and unlock your true potential.

CFA Government Relations Update: Focus on Commercial Rent Relief

Speakers: David Black, Director, Government Relations & Public Policy, Canadian Franchise Association; Scott Munnoch, Senior Counsel, Temple Scott Associates Inc.

Description: In this webinar, gain insights on commercial rent relief programs, the CFA’s advocacy work with government and current government relief programs and what may be coming down the line.


Managing Supply Chain Risks and Interruptions

Moderator: David Druker, The UPS Store Canada

Speakers: Sean Bell, Mary Brown’s Inc.; Mark Cunningham, Smoke’s Poutinerie; George Szewchuk, Szewchuk & Associates Inc.

Description: In this webinar, listen into a discussion among franchisors sharing what they are doing to manage disruptions to their supply chains and how they are looking to adjust moving forward.

The Corona Crisis and Franchisors: coping with the fall out; getting ready for the turnaround!

Moderator: Adam Silver, Farber GroupSPEAKERS: Ned Levitt, Dickinson Wright LLP and Hylton Levy, Farber Group

Description: In this webinar, learn to make the tough decisions and explore opportunities for the new “normal” post-corona-crisis so that you can take advantage of the possibilities.

How to Market Your Brand Through COVID-19 and Beyond

Moderator: Patti Hone, As You Like It Marketing

Speakers: Jeff Barlow, Mary Brown’s Inc; Ashly Bickford,; Lenka Whitehead, Oxford Learning Centres Inc.

Description: Tune into this roundtable discussion on what some franchisors are doing to maintain the connection with their customer base and how they are managing franchise recruitment marketing during these unique times.

COVID-19 Consumer and Digital Trends Every Company Should Know

Speaker: Steve Buors, Reshift Media

Description: In this session, discover how consumer purchasing and digital media consumption has changed since COVID-19 began, how companies need to adapt in order to capitalize on the eventual economic recovery and learn the specific steps businesses should be considering in order to be ready.

Planting Leadership Seeds

Speaker: Erik Therwanger, Think GREAT

Description: In this webinar, discover your greater purpose as a leader and how to take the steps necessary to foster an environment of success with leadership strategies and techniques necessary to allow leadership to flourish in the workplace.

Working With Your Lender – COVID-19 Support Initiatives

Speakers: Paul daSilva, RBC and Joseph Pisani, BMO

Description: In this webinar, get an overview of some of the initiatives available to you to help you manage the current economic challenges, learn how to understand your cash flow and prepare to work with your financial services partner in a post COVID-19 market.


Adapting to the New Normal After COVID-19

Speakers: Bill Dietz, Paul Davis Restoration, Greg Tabak, Paul Davis Restoration and Michael Sherrard, Sherrard Kuzz LLP

Description: In this webinar, gain insight into how to adapt your operating practices to the ‘new normal’ and how to manage your preparedness from a liability perspective as you prepare your return to work plans and procedures.

Hands-On Approach to Commercial Real Estate

Speakers: Armen Khajetoorian and, Kwaku Tabi, Cassels, Brock & Blackwell LLP

Description: In this session, a deep dive into commercial real estate leasing issues and gain a practical take-aways through a “how-to” approach to challenges you may be facing.

Franchisee Action Plan to Re-Opening

Moderator: Lenka Whitehead, Oxford Learning Centres

Speakers: Dan Steward, Pillar to Post Home Inspectors; Josh Aspin, COBS Bread

Description: In this session, franchisees will understand the implications and important considerations to re-opening their businesses in the new normal, post-COVID-19.

Alternate Sources of Financing

Moderator: Charmaine Tavares, SilverChef

Speakers: Rob Phelps, SilverChef; Joseph Pisani, BMO; Josh Bagchi, Prairie Donair

Description: In this webinar,explore any alternative types of financing as an additional resource available to franchisors and franchisees, including government programs and refinancing programs and learn how to access financing for opening (or re-opening) as we enter the post-COVID market.


How to Avoid Burnout while Working from Home

SPEAKER: Steve Collette, 3rd Degree Training

DESCRIPTION:With many having to pivot very quickly to work from home on a daily basis, many of us have lost our routine of work/home balance. This webinar will provide the information and motivation you need to avoid ” Work from Home Burnout!”.

How Pivoting Your Franchise Operations will Create Success

Moderator: Dean Hatzitheodosiou, FranchiseBlast

Speakers: Rachel Shemuel, Panago Pizza; Stefania Sigurdson Forbes, FranchiseBlast

Description: In this webinar, learn about how to use data effectively to navigate the new environment, and how communication is your best ally.

Leadership Panel Discussion

Moderator: John Dehart, Hartify Franchise Brands

Speakers: Lenka Whitehead, Oxford Learning Centres; Murray Oxford, Jani-King, Ryan Smolkin, Smoke’s Poutinerie

Description: In this webinar, experienced franchisors share their personal experience with steering their brands through change and challenges.

Remaining Competitive in a Virtual World: Why eCommerce matters and fraud protection even more so…

Speaker: Marta Rzeszowska, Moneris

Description: In this webinar, learn about a variety of digital tools that small businesses should consider to give consumers a safe, contactless payment experience that also protects your business from fraud.

Business Resilience Planning: Preparing your business for long term success

Speaker: Phil Racco, Senior Manager, Enterprise Risk Services, MNP

Description: COVID-19 caused a wave of disruption to business and life in Canada. The impact was universal across many industries. During this interactive discussion, gain practical insights on how to prepare your business to respond to disruption now and in the future. We encourage you to submit your questions ahead of time.

Marketing your franchise system on-line through COVID-19 and beyond

Speaker: Luke Aulin, RTOWN

Description: In this session, Luke Aulin untangles your digital marketing strategy and execution to put your franchise system on the path to measurable, repeatable and scalable results for head office and for your franchisees.

Diversity and Inclusion in Franchising

Moderator: Jennifer Dolman, Osler, Hoskin & Harcourt LLP

Speakers: Dani Bazely, Driverseat; Joel Friedman, Inspiration Learning Center; Linda Vo, COBS Bread

Description: In this webinar, gain insight into diversity and inclusion practices that will foster growth and innovation in your workplace, giving your company an extra edge as you grow your business.

Navigating the digital world and digitizing your business

Speakers: Ayham Aldajane, Nown POS; Marta Rzezkowska, Moneris

Description: The COVID-19 pandemic has launched the franchise industry into the digital future. In this webinar, listen in on an in-depth conversation about business in the digital world.

Update on Government Programs: Canadian Emergency Wage Subsidy

Speaker: Justin Mastrangelo, BDO Canada LLP

Description: In this webinar, learn from an expert from BDO Canada about the recent changes to the CEWS and understand how they will affect your business as you recover.

Back to Basics: What Covid-19 has taught us about employment essentials

Speakers: Matthew Badrov and Allyson Lee, Sherrard Kuzz LLP

Description: In this webinar, experts Matthew Badrov and Allyson Lee from Sherrard Kuzz gives practical advice on what you need to consider in best practices in management your employment related risks.

Returning to the workplace: What employers need to know

Speakers: Michael Sherrard and Matthew Badrov, Sherrard Kuzz LLP

Description: In this webinar, experts Michael Sherrard and Matthew Badrov from Sherrard Kuzz LLP give practical advice on what you need to consider in developing policies and procedures to keep your employees safe and satisfy your legal obligations.

Why Direct Mail Hits Home Now

Moderator: Andrew Hrywnak, President of Print Three

Speaker: Steve Falk, President of Prime Data

Description: In this webinar, Andrew Hrywnak, president of Print Three, and Steve Falk, president of Prime Data, provide insight on solving your marketing challenges with direct mail.

Impact of COVID-19 on Banks & Lenders: Now how do you approach the bank

Speakers: Paul daSilva, RBC; Joseph Pisani, BMO Bank of Montreal; Tom de Larzac, HSBC Bank Canada; and, Mohammed Jehangir, CIBC

Description: In this webinar, learn how COVID-19 has impacted how Canadian banks are looking at business loans and what additional information they need.

DISCLAIMER: The opinions or viewpoints expressed herein do not necessarily reflect those of the Canadian Franchise Association (CFA). Where materials and content were prepared by persons and/or entities other than the CFA, the said other persons and/or entities are solely responsible for their content. The information provided herein is intended only as general information that may or may not reflect the most current developments. The mention of particular companies or individuals does not represent an endorsement by the CFA. Information on legal matters should not be construed as legal advice. Although professionals may prepare these materials or be quoted in them, this information should not be used as a substitute for professional services. If legal or other professional advice is required, the services of a professional should be sought.