Industry News

Boston Pizza Overhauls its Restaurant Technology with ConnectSmart Kitchen and DineTime Platforms

Partners with industry leader, QSR Automations, to improve Guests’ experience and meet their evolving needs 

MISSISSAUGA, ON, May 2, 2018 – Boston Pizza, Canada’s largest casual dining restaurant chain, is rolling out advanced technological upgrades within their restaurants to meet evolving Guest needs. In partnership with QSR Automations, the hospitality industry leader in kitchen automation and guest management solutions, Boston Pizza made the decision to upgrade back of house and front of house technology with QSR’s robust and reliable ConnectSmart Kitchen (CSK) and DineTime platforms. The rollout aims to be in 300 of Boston Pizza’s more than 390 locations across Canada, by the end of 2018.

“For restaurants to adapt, understanding Guest expectations is key,” said Cavin Green, Vice President of Business Technology, Boston Pizza International Inc. “At Boston Pizza, we are always looking for new ways to bring technology to our Guests without compromising our commitment to food quality and remarkable hospitality. With QSR Automations’ technology, we are able to modernize both how our Guests are able to interact with the Boston Pizza brand, as well as better enabling how our franchisees interact with their Guests.”

Utilizing DineTime’s guest management platform, Boston Pizza is able to accurately and efficiently seat Guests, manage their tables, waitlists and reservations, and store all Guest information in a digital database. Guests are better able to see wait times, get on a waitlist, or make a reservation at their local Boston Pizza. DineTime seamlessly integrates with back of house software, ConnectSmart Kitchen, giving Boston Pizza a well-connected foundation for their operations.

ConnectSmart Kitchen helps Boston Pizza manage a menu with more than 100 items, by directing the flow of the kitchen with advanced routing, timing on orders, and providing dashboard reporting. CSK is the most capable technology to handle the sheer scale and complexity of Boston Pizza’s operations to help restaurants run more efficiently and better serve Guests.

Boston Pizza is also deploying TeamAssist, a digital recipe viewer, to help drive staff knowledge and training while ensuring consistency and quality of menu items. TeamAssist manages recipes and procedures in one central location. The online portal supports easy creation and maintenance of recipes across all locations so every restaurant is connected automatically, reducing the need for printed recipe cards and training documents.

With the initial rollout already in more than 100 locations, Boston Pizza restaurants will continue to implement the new software systems in all corporate and franchise locations.

About QSR Automations:
Established in 1996, QSR Automations is the hospitality industry leader in kitchen automation and guest management solutions. Headquartered in Louisville, Kentucky, QSR helps restaurants and businesses of all sizes and concepts around the world. QSR creates smart solutions and purposeful technology to measurably increase restaurant efficiency, enhance productivity, and improve quality. QSR’s innovative software and hardware solutions focus on all activities around the guest to help create a positive and memorable dining experience each and every visit. For further information on QSR Automations, visit or contact QSR at 502-297-0221.

About Boston Pizza:
Boston Pizza International Inc. is Canada’s No. 1 casual dining brand with more than 390 restaurants in Canada and more than $1 billion in sales. Annually, Boston Pizza serves more than 40 million guests. The company has been recognized as a Platinum Member of Canada’s 50 Best Managed Companies. Boston Pizza believes that strong role models inspire kids to be great, and in 2014, the Boston Pizza Foundation created Future Prospects to help support organizations that mentor kids to reach their full potential. Boston Pizza International Inc. is located in Richmond, B.C., and has regional offices in Mississauga, Ontario and Laval, Quebec. For more information, visit


For more information, please contact:  

Kelly Bayley
FleishmanHillard HighRoad for Boston Pizza International


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