November/December 2019 Publisher's Message

Publisher’s Message: Promoting Franchise Excellence

The Canadian Franchise Association (CFA) is focused on promoting excellence in Canadian franchising, and this November/December issue shines a spotlight on the best and brightest who are exemplifying excellence throughout the nation, including best-in-class systems and flourishing franchisees.

The CFA Awards of Excellence in Franchising recognize excellence in franchise operations and celebrate the mutually rewarding relationships between franchisees and franchisors. What makes this awards program so unique is the basis on which the awards are determined: feedback provided by the systems’ franchisees.

This year’s Awards of Excellence Grand Prize winner in the Traditional Franchises category is tutoring and private school franchise Inspiration Learning Center. In our cover story, franchisee Henry Ho shares his success with the system’s east-meets-west philosophy, while founder Angel Kuang highlights the importance of passionate franchisees. Driverseat is the Grand Prize winner in the Non-Traditional Franchises category. We provide a closer look at the team behind the chauffeur and shuttle service franchise, and how technology and a world-class support system have helped build a strong company culture.

Successful franchisees are integral to a successful franchise system, and this year, the CFA presented the inaugural Franchisee of the Year Award to two Gold winners who are thriving in their communities. The November/December issues features Subway franchisee Kelly-Anne Pelley and TWO MEN AND A TRUCK Canada franchisee duo Paul Bimm and Lyne Vincent share their insights and advice for building the best franchise businesses, while the four other winners also share their stories.

In this issue, you can learn more about all 2019 CFA Awards of Excellence gold, silver, and bronze winners, along with the recipients of the CFA Recognition Awards, which honour individuals and systems for their leadership excellence and exemplary charitable contributions, Franchisees’ Choice Designees, and Membership Milestone recipients.

Our focus on excellence in franchising will continue throughout the issue, including a spotlight on three established franchise brands in Canadian franchising and a glimpse into dining room franchises across the country that are making dining out more often a reality for Canadian families.

We take you along on a day in the life of Triple O’s franchisee Teresa Troock, who explains how franchising is helping her to live her best life. We also introduce you to Restoration 1 franchisee David Ma, who outlines his recent successful first year in franchising and why he attributes his business success to the franchise model.

Beyond this Excellence in Franchising issue, Franchise Canada and the CFA have the resources you need to narrow your franchise search, from our online member directory,, to other Franchise Canada properties, including FranchiseCanada.Online, Franchise Canada trade shows, Franchise Canada E-News, Franchise Canada TV, and the Franchise Canada Chats podcast. Head to FranchiseCanada.Online to access and learn more about these helpful tools.

While those featured in this issue are all excelling in franchising, they all started out in the same place, as eager and entrepreneurial Canadians looking to make their business dreams become reality. We hope this issue inspires you to take the first steps toward achieving your own franchising goals!

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