DATE: May 20, 2026
TIME: 1:00 – 2:00 PM ET
As franchise systems grow, people decisions play a bigger role in protecting brand standards and customer ex”Your Operations Manual is the ‘Bible’ of your brand, but nobody reads it because it’s 300 pages long and buried in a PDF. Search bars are broken; it’s time for Answers.”
What You Will Cover:
- The Compliance Gap: Why frontline staff guess (and make mistakes) instead of looking up policy.
- RAG 101 for Franchisors: A plain-English explanation of “Retrieval-Augmented Generation”—the tech that allows an AI to read your specific manuals and answer questions safely.
- Live Use Cases: Examples of how a “Virtual Field Consultant” can answer questions like “What is the shelf life of prepped tomatoes?” in 3 seconds via mobile.
Security: How to keep your “Secret Sauce” private while using AI.
Learn & Grow webinars are eligible for 50 CFE participation credits each! Learn more about CFE program here.
SPEAKERS:
Philip Giles has a diverse leadership background spanning sales, business development, education, and the arts. He is currently serving as Senior Sales Director at Neovation Learning Solutions, a role he has held since 2012, overseeing strategic growth and development in learning solutions.