Reference to the CFA’s Advocacy Update from July 15, 2022

Canada’s industry minister is calling on Rogers and other telecommunication companies to come up with a plan to bolster the resiliency of Canada’s cellular and internet networks after last weeks massive outage left millions offline and affected some critical services.

On Monday, François-Philippe Champagne convened a meeting of telecom CEOs (Telus, Bell, Rogers, etc.) to talk about ways to prevent similar service disruptions in future.

At the meeting Champagne said that, he wants to see the companies come up with a plan within 60 days for mitigating the impact of future outages on consumers. The plan should ensure telecom companies offer mutual assistance during outages and no customers are left without access to 911 service.

The Canadian Radio-television and Telecommunications Commission (CRTC) will launch an investigation into the outage.

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