World’s largest supplier of small-quantity metals expands to 130 stores while reporting record 2024 results
Metal Supermarkets, the world’s largest supplier of small-quantity metals, is celebrating 2024’s major achievements including record network revenues, store counts, and numerous franchise milestones—all supportive leading into the brand’s 40th anniversary.
Compared to 2023, Metal Supermarkets achieved a 7.4 per cent sales increase. The year-over-year success surpasses the prior year’s network revenue for the 11th consecutive year. The sales increase was driven by the 8.9 per cent gain in invoice count.
“We’re very pleased with 2024’s results and many significant achievements by our franchisee partners,” says Stephen Schober, president and CEO of Metal Supermarkets. “By focusing on customer satisfaction and loyalty, our network achieved strong sales results, while, at head office, we continue to bolster information technology enhancements, furthering our eCommerce offering and increased marketing investment. And we are excited to enter 2025 solidifying Metal Supermarkets position as a market leader in all of our markets.”
In 2024, Metal Supermarkets grew to a record number of stores with an additional nine stores opening across the United States and Canada: Baton Rouge, LA; Cambridge, ON; Colorado Springs, CO; Mobile, AL; Pittsburgh West, PA; St. Louis (O’Fallon), IL; Philadelphia (Northeast), PA; Ventura County, CA; and York, PA. With the network total now at 130, the growth will continue in 2025 with two new store openings planned for January and an additional eight signed franchise agreements.
The Metal Supermarkets network ended the year with a Net Promoter Score (NPS) of 86. This includes an impressive 64 stores with a 90 or above NPS on a three-month basis.
Given the challenges and complexities faced by customer-focused retail businesses, many fail to reach significant milestones. Bucking this trend, long-standing and successful Metal Supermarkets franchisees celebrated major anniversaries in 2024 including: 10 years—Chicago (Niles) IL, Boston (North), MA, London, ON, Vancouver (Richmond), B.C., and Seattle (Everett), WA; 20 years—Atlanta (Northwest), GA; and 30 years—Niagara, ON and Calgary, AB.
2024 marked the third year for Metal Supermarkets’ annual Trade School Scholarship. Launched in response to a projected need of over 360,000 welding professionals (weldingworkforcedata.com) by 2026, Metal Supermarkets continues to encourage students to enter the trades while supporting the first steps of their career. For 2024, the recipients included:
- Alaina Myers (Hanover, PA) to attend Pennsylvania College of Technology
- Alexis Brown (Waxahachie, TX) to attend Texas State Technical College (Waco)
- Miranda Crist (Fletcher, OH) to attend Hobart Institute of Welding Technology
- Wilson Williams (Regina, SK) to attend Saskatchewan Polytechnic (Moose Jaw)
Metal Supermarkets ended the year with significant news, announcing that Riverarch Equity Partners of Pittsburgh, Pennsylvania had acquired a majority interest in the company. Riverarch will better position the brand for accelerated growth and continued expansion across Canada and the United States.
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