The CARSTAR proprietary EDGE Performance Platform, now in its fourth year, continues to drive performance improvements across the CARSTAR Auto Body Repair Experts network through national repair processes and performance standards, along with focused training on delivering those standards. To provide hands-on training, CARSTAR hosts EDGE Performance Group meetings routinely at locations around the country.
The fall EPG meeting was held in suburban Boston October 16 and 17, 2017, at the Doubletree Leominster, MA. More than 100 store owners, managers and CARSTAR team members attended. In addition to group breakout sessions, training programs on new technology, reviews of insurance DRP requirements and individual business reviews, the group visited four local CARSTAR locations – CARSTAR Fitchburg, CARSTAR Lowell, CARSTAR Waldron’s and CARSTAR Lancaster.
“The program, now in its third year, evolved from the “20 Groups” that CARSTAR has offered for nearly 25 years,” said Michael Macaluso, president, CARSTAR North America. “It has helped many of the CARSTAR stores achieve the industry’s highest KPIs, a measure of performance and operational efficiency, and industry leading customer satisfaction. For 2017, the CARSTAR Operations and Insurance team has expanded the EDGE Performance Group platform, with the goal of continuing to raise the bar in the network’s performance.”
As part of the event, CARSTAR held raffle draws to benefit its North American charity, Cystic Fibrosis. BASF and FinishMaster generously committed to matching funds raised and more than $6,000 was raised from the 50/50 and raffle draws. CARSTAR owner Bob Waldron (L), shown with owner Gary Boesel (R), won a Home Depot gift card with a $600 bid.
Vendor partners who supported the event included Axalta, Matrix Wand, Mitchell, Team Safety, Sherwin Williams, 3M, Evercoat, BASF, Garmat USA, National Coatings & Supplies (NCS), Enterprise, CCC and Finishmaster.
Previous CARSTAR EDGE Performance Group meetings were held this year in Seattle in the spring and Charlotte this August in conjunction with the CARSTAR Conference.
CARSTAR Auto Body Repair Experts– a part of the Driven Brands, Inc. family of automotive aftermarket franchise brands — is North America’s largest Multi-Shop Operator Network of independently owned collision repair facilities with more than 500 locations in 32 states and 10 Canadian provinces. CARSTAR delivers national scale, consistently high-quality vehicle repairs, repeatable outcomes and the industry’s highest customer satisfaction ratings; all repairs are backed by a national warranty and service guarantee. CARSTAR was named the No. 1 largest MSO in North America by The Romans Group LLC, named 470 on Entrepreneur magazine’s Franchise 500® list and ranked 106th on Franchise Times® annual Top 200™ listing of the largest franchise systems in North America. For more information visit www.carstar.com and follow us on Facebook and twitter. CARSTAR is actively seeking new franchisees. Interested parties should contact 888.505.6815.