Passionate and deliberate is how Bobbi Sullivan describes herself. Sullivan, a Franchise Consultant for Dwyer Group, also describes herself as “saucy” (a nod to her Newfoundland friends). In Newfie speak, “saucy” best describes someone with attitude and tenacity.
These attributes have served Sullivan well in her role of Franchise Consultant with Mr. Rooter, which is the largest brand operating under the Dwyer Group umbrella. For generations, Mr. Rooter has been a leader in the plumbing franchise industry as they join 19 other Dwyer Group brands that are dedicated to helping people across the world repair, maintain, and enhance their homes.
You have to be a little saucy to thrive in the $92-billion plumbing industry. In 2017, Sullivan utilized her passion and sauciness to help Mr. Rooter achieve more than $300-million in sales. When she’s not helping Mr. Rooter and its 276 franchise units across the world succeed, she’s spending time with her family.
Here, Sullivan shares some of the insight she’s gained in her many years of experience in the franchise industry, including her influences, inspirations, and words of wisdom.
The most interesting thing I’ve done recently is…
Learned to snuba (kind of like scuba diving, but easier) in Hawaii.
In its best form, work is…
Rewarding and fun.
A good franchisee…
Is engaged.
A good franchisor…
Listens!
My top advice for prospective franchisees and new franchisors is…
To do your research and believe in yourself!
The most important thing in life is…
Family – I know that’s a cliché, but this proud “Grammi” has to mention her three brilliant, kind, and loving grandkids!
One of the most enjoyable things to do is…
Hang out with my brilliant, kind and loving grandkids (I guess you saw that one coming)
The hardest thing for me to do is…
Stick to a healthy diet when I’m on the road.
My favourite drink is…
A nice Malbec (that’s red wine for all my beer drinking friends!)
If I could change one thing…
I’d be taller!
If I could meet anyone…
Maya Angelou. I’d love to look at life through her eyes; her perspective is amazing!
The person who has had the most positive influence on me as a businessperson is…
My franchisees because they inspire me, make me laugh and make work FUN!
Canadian franchising is…
Fun, fulfilling, profitable, and growing.
My franchise system began because…
Don Dwyer, our founder, saw a need in his community.
The most positive influence on my life as a person is…
My mom, Barbara. She is smart, charitable and an amazing person!
The key to success is…
Perseverance
I’d like my friends to describe me as…
Someone they enjoy hanging out with
The accomplishment I look forward to the most is…
Being the best Grammi ever!
My personal motto is…
Laugh as much as you can every day!
