Franchise Canada Chats PodcastSeason 5

Season 5 Episode 6 | InXpress: The Importance of Positive Culture in Franchising

In this episode, guest host Angela Coté examines the importance of creating a positive culture within a franchise organization with Paul Paquette, country manager for Canada, and Chad Bishop, shipping consultant and owner-operator.

InXpress provides shipping solutions and savings for small and mid-sized businesses, acting as a unique concept within the shipping and logistics industry. Paul, who’s based in Burlington, Ontario, shares insight into what makes InXpress an inspiring and positive franchise opportunity, and Chad dives into his success as a multi-unit franchisees with two locations in Calgary, Alberta.

Here, Paul and Chad share:

  • The specific things that Paul does at InXpress to ensure that customers always have a positive and satisfying experience
  • Why Chad chose InXpress as the brand to grow his franchise businesses with
  • How the InXpress brand works to foster a sense of collaboration and culture within the organization, and much more.

Check Out the Full Podcast Video with Angela, Paul, and Chad!

Angela Coté, host; Paul Paquette, country manager for Canada; Chad Bishop, shipping consultant and owner-operator