Reports to
Manager, Member Services
Duration:
Full-Time: 6 – 9 Months duration
Summary
Reporting to the Manager, Member Services, this position will assist in the Association’s membership
renewals program and assist in the day-to-day operations of the membership department.
Membership Renewal
The candidate will be expected to:
- Provide day to day administrative support to the annual membership renewal campaign to achieve renewal targets.
- Work with management to support all membership renewals.
- Work with the Finance Department to ensure the efficient and effective processing of membership renewals and payments.
- Work collaboratively with other Departments to align organizational activities with membership goals as outlined in the strategic plan.
Provide administrative support to the Membership Renewal Committee and Supplier Committee, including drafting Minutes, tracking deliverables, preparing agendas, reports, and presentations, etc.
- Provide reports and updates as requested on membership renewals.
As one of the primary contacts to our members, this role requires a high degree of customer service abilities as well as cooperation and collaboration with other departments. The successful candidate will possess project coordination experience, be a creative problem solver, and an excellent relationship builder. This position requires daily regular work hours for a period of six to nine months (to be determined).
This role is subject to evolve, based upon the needs of the CFA and its’ members. Other duties may be assigned.
CFA office is in Toronto on the Mississauga / Toronto border near the Pearson International airport, with access by highway and public transit (Mississauga and Toronto).
The CFA Office operates on a hybrid model. Staff members should be prepared to work both from the office as well as remotely on a regular basis.
General & Administration
- Working with all departments to ensure they are regularly and effectively using the CFA’s Salesforce
membership database
- Working with the Director of Finance to ensure membership-related payments are up to date
- Assist in special projects and other tasks as assigned
Qualification Requirements:
- 2 – 4 years experience or similar role
- Proven experience in project coordination
- Experience working with and supporting committees
- Strong communication, relationship-building, and customer service skills
- Experience in database administration
- Experience in budget reconciliation (revenue and expense management)
- Familiarity with membership-based organizations
- Analytical thinking and an ability to solve problems
- Post-secondary education in a related field
- Must be legally eligible to work in Canada
- Fluency in English (written and verbal) as well as in French (encouraged)
The position requires daily regular work hours but may also require the individual to work extended hours and weekends, as required. The CFA works in a hybrid office model with the requirement of working in the office as well as remotely on a regular schedule.
*PLEASE NOTE:
The Job Description is a consolidated list of core duties and functions and will be adjusted from time-to- time as events, programs, and services are added or removed. Other duties and responsibilities will be assigned, as necessary. This role is subject to change, based upon the needs of the CFA, and its members.
The Canadian Franchise Association (CFA) is committed to a fair and inclusive work environment and seek talent with diversity of life experiences and perspectives. We are an equal opportunity employer that hires talent regardless of age, race, creed, colour, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases.